FREQUENTLY ASKED QUESTIONS
At every stage of your shopping, to make you feel safe, to be able to help you with the most curious topics and frequently asked questions We have listed out below for the purpose. You can use the contact form for different questions. Have a nice shopping!
Questions About Suitmen Products
All of Suitmen products (Suits, Shirts, Jackets, Knitwear) is produced in the brand’s own facilities at world standards in Turkey. T-shirts, shirts and trousers are produced in specialized facilities in Turkey. The fine details of Suitmen products are handcrafted with craftsmanship. All of the facilities where Suitmen products are produced has security certificates.
Suitmen products are produced in two separate patterns. These two patterns are divided into normal and slim fit. The patterns of the products are tested many times on mannequins and models to ensure a comfortable use. Detailed size tables of all products are included in the images with the measurements of the mannequins inside the product pages. Nevertheless, if the size of the product you have purchased from our store is not suitable for you, you can always change it free of charge within 30 days.
SUITMEN products are produced by passing the quality tests in international standards. All products are specially presented with detailed washing instruction cards. For SUITMEN products to be suitable for long-lasting use, it is recommended to follow the washing instructions on the cards. If you have any questions regarding the care and washing of your SUITMEN product, you are always welcome to reach us through our customer services line at 0212 489 05 60.
Ordering Questions
After you log in to our online store, you can add the product from the ‘Add to Cart’ button and you can click on the ‘go to cart’ button to buy. Afterwars, you can create your order by entering your payment information.
If you encounter any problems while creating your order, you can contact our customer services by calling us on 0212 489 05 60 or sending an e-mail to [email protected] You will be assisted assoon as possible.
You can cancel your orders before they are shipped. You can reach us from the contact form.
Payment Questions
We can use the option of paying up to 6 installments to Bonus, World, Maximum, CardFinans, Axess and Paraf credit cards for all your purchases from the SUITMEN online store. If you wish, you can shop with all other cards in one-shot payment with interest-free.
All credit card transactions and approvals are made online "3D secure" between you and your bank, not by us. Information such as credit card number, security code and password are not seen and recorded by Suitmenstore. Our web site has been created with the principle of safe shopping and privacy of personal information. suitmenstore.com works with advanced communication protocols, especially SSL technology and 3D secure.
Delivery and Shipping Questions
Until 14:00, we will ship your orders within the same working day. After 14.00, we will ship your orders the next working day. Delivery time and conditions may vary with the intensity experienced during the campaign periods. If your order cannot be shipped on the same day, our customer service representatives will inform you.
When your order is shipped, you will receive an e-mail, including your shipping tracking number. The delivery time of your order is 1 to 3 working days depending on your district and your city.
Delivery time is 24 hours to 96 hours, depending on your location. Delivery time and conditions may vary with the intensity experienced during the campaign periods.
We ship your orders to abroad. We can send wholesale and retail.
Questions About Returns and Exchanges
If the product has not lost its salability and has not been used, you can return the product within 14 days from the invoice date. If it is found to be damaged after being checked, your refund request may not be accepted. If the product has accessory(s) (such as belt, buckle), it must be returned. The shipping fee of the product you want to return is covered by our company. You must send the return via the courier company that delivers to you. We do not accept products sent with different courier companies. When the return process is approved, within the legal period of 10 working days, if you paid by credit card, it will be returned to your credit card or bank account. The period starts when Suitmen receives your returned product.
All Suitmen products are manufactured to the highest quality control standards. If you detect any problem with the product you have purchased from the Suitmenstore online store; You can send your product to us for review, along with your invoice. After your product is examined, you will be informed. According to the results of the examination; If a defect is detected in your product, you can return or exchange your product. Products cannot be exchanged or returned for defects found to be due to user error.
As of the date you place your order, you have the right to change the same product 2 times within 14 days.
You can send your product that you want to return or exchange to the address below with Yurtiçi Kargo.
Domestic Shipping Code: SUİTMEN Tekstil Mağazacılık A.Ş. Please specify and send.
Product return/exchange address:
SUITMEN Textile Merchandising Inc.
Barbaros Mah. Mahmutbey Yolu 176. Sk. No:1 Gunesli Bagcilar / Istanbul / Turkey